Terms of Service
Last updated: 10 September 2026
1. Agreement to Terms
By creating an account or using Dialeko ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
Dialeko provides an AI agent that connects to your business's WhatsApp, SMS, Email, and phone channels to answer customer inquiries and capture leads. You are responsible for connecting your own channel accounts (e.g. a Twilio number, WhatsApp Business account, or email inbox) and for the accuracy of the business information you provide to the agent.
3. Account & Eligibility
You must provide accurate account information and are responsible for all activity under your account. You must be authorized to act on behalf of the business you register.
4. Billing, Cancellation & Refunds
Paid plans are billed monthly in advance on a recurring basis, through our payment provider Razorpay, until cancelled. All payments are final and non-refundable — once a billing cycle is paid for, that amount is not refunded in whole or in part for any reason, including cancellation partway through the cycle, downgrade, or non-use. You may cancel at any time from your account's billing settings; cancellation stops all future charges, and you keep access to your paid plan until the end of the billing month you have already paid for, after which the subscription ends and paid features are disabled. Full details are in our Refund & Cancellation Policy.
5. Acceptable Use
You agree not to use the Service to send unsolicited messages, violate any messaging platform's policies (including WhatsApp's and your carrier's), or engage in unlawful, abusive, or fraudulent activity.
6. AI-Generated Responses
The Service uses AI to generate responses to customer inquiries. While the agent is configured using information you provide, you are responsible for reviewing its behavior and configuration, and Dialeko does not guarantee the accuracy of every AI-generated response.
7. Limitation of Liability
The Service is provided "as is." To the maximum extent permitted by law, Dialeko is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including missed or mishandled leads.
8. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of India.
10. Contact
Questions about these Terms can be sent to official@knowledgesungroupw.com.