Refund & Cancellation Policy

Dialeko is offered on a monthly subscription basis. When you subscribe to a paid plan, you authorise Dialeko, through our payment provider Razorpay, to charge your selected payment method the plan fee at the start of each billing cycle, in advance, on a recurring basis until you cancel.

All payments are final and non-refundable. Once a payment for a billing cycle has been made, it will not be refunded, in whole or in part, for any reason, including but not limited to: unused time in the billing cycle, dissatisfaction with the Service, cancellation partway through a cycle, downgrade to a lower plan, or non-use of the Service during the paid period.

We do not provide prorated or partial refunds. The only exception is where a refund is expressly required by applicable law, or where you have been charged in error due to a verified technical fault on our side, in which case the incorrect amount will be refunded to the original payment method.

You may cancel your subscription at any time from your account's billing settings, or by contacting us.

When you cancel, we stop all future recurring charges. Your subscription is not terminated immediately — because your current billing cycle has already been paid for, you keep full access to your paid plan until the end of that already-paid month. At the end of that period, the subscription ends, recurring billing stops, and your account moves to an inactive state with paid features disabled.

Cancelling does not trigger a refund of the current or any past billing cycle (see Section 2).

If a recurring charge fails, the payment provider will retry it over a short period. If payment cannot be collected after those retries, the subscription is halted and paid features are disabled until a successful payment is made or the account is cancelled. Data is retained during this period in accordance with our Privacy Policy.

We may change plan pricing or features. Any change to the price of your plan will apply only from your next billing cycle after we have given you notice, and you may cancel before that cycle begins if you do not accept the new price.

For any question about billing, cancellation, or a charge you believe is incorrect, contact us at official@knowledgesungroupw.com. Please include the email address on your account and the approximate date and amount of the charge.